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Faq

General FAQs

Find answers to the most common questions about Oghale Nature’s Source Ltd, our products, and our commitment to quality and natural living.

Are your products 100% natural?
Yes. All our herbs, spices, powders, oils, and butters are sourced directly from trusted farms and are free from additives, preservatives, and artificial chemicals.
Do you sell organic products?
Yes, many of our products are organic. We work with farmers who use natural and sustainable methods to grow and process their crops.
How should I store your herbs and oils?
Herbs & Powders: Keep in a cool, dry place away from direct sunlight.

Oils & Butters: Store in a cool area. Some butters may harden or soften with temperature, but remain safe to use.

Can your products be used for both cooking and health remedies?
Absolutely. Most of our products, such as turmeric, ginger, cumin, and cinnamon, are suitable for cooking, teas, and traditional health remedies. Oils and butters are primarily for wellness and beauty, but some (like coconut and avocado oil) can also be used in cooking.
Do you deliver nationwide?
Yes, we deliver across Nigeria. International shipping is also available on request.

Payment Methods

Learn about the payment options we offer, from secure online transactions to cash on delivery, and how we keep your information safe.

What payment options are available?
We accept secure payments through Paystack/Flutterwave, bank transfer, debit/credit cards, and cash on delivery (in select locations).
Is my payment information safe?
Yes. All transactions are processed through secure, encrypted gateways to protect your details. We never store or share your payment information.
Can I pay on delivery?
Yes, cash on delivery is available in selected cities. For nationwide and international orders, advance payment is required.

Shipping FAQs

Get details about our delivery process, shipping costs, and how long it takes to receive your order—whether within Nigeria or internationally.

Do you deliver nationwide?
Yes. We deliver across Nigeria, and international shipping is available on request.
How long does delivery take?
Orders are processed within 1-2 business days. Delivery typically takes 2–5 business days within Nigeria, depending on your location. International delivery timelines vary.
How much does shipping cost?
Shipping costs depend on your location and the size of your order. You’ll see the shipping fee at checkout, and we sometimes run free delivery promotions.

Natural Herbal Powders, Oils, Spices & More...

Pure, natural, and packed with goodness for a healthier you. We offer products from nature’s finest farms to your wellness journey.
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Order Status FAQs

Track your order, understand our processing times, and know what to do if your delivery takes longer than expected.

How can I check the status of my order?
You will receive an order confirmation email after checkout, followed by updates via email or WhatsApp once your order has been shipped. You can also log in to your account on our website to track your order.
How long does it take for my order to be processed?
All orders are processed within 1–2 business days after payment is confirmed. You will be notified once your package is dispatched.
What should I do if I haven’t received my order?
If your order has not arrived within the expected delivery timeframe, please contact us via WhatsApp or email with your order number. Our support team will help track and resolve the issue promptly.
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